ProSkin Clinic Terms and Conditions

  1. Introduction Welcome to ProSkin Clinic & Health UK. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions.
  2. Definitions
  • “We,” “Us,” “Our” refers to ProSkin Clinic & Health UK.
  • “You,” “Client,” “User” refers to the individual using our website or services.
  • “Services” refers to all treatments, consultations, and products provided by ProSkin Clinic & Health UK.
  1. Booking and Appointments
  • All appointments must be booked in advance through our website, phone, or in person.
  • A deposit may be required to secure your booking. Deposits are non-refundable unless canceled with at least 48 hours’ notice.
  • Late arrivals may result in a reduced treatment time or rescheduling at our discretion.
  1. Cancellations and Rescheduling
  • We require at least 48 hours’ notice for cancellations or rescheduling. Failure to do so may result in the loss of your deposit or a cancellation fee.
  • If you cancel within 48 hours of your appointment, a cancellation fee of 50% of the service cost will be charged.
  • If you cancel within 24 hours of your appointment, a cancellation fee of 100% of the service cost will be charged.
  • No-shows or repeated cancellations may result in refusal of future appointments.
  1. Patch Test Policy
  • Some treatments may require a patch test at least 24-48 hours before the appointment. Failure to complete the patch test may result in cancellation without a refund.
  1. Children and Guests Policy
  • To maintain a professional and safe environment, children under 16 are not permitted in the treatment room.
  • Guests are not allowed in the treatment area unless necessary for medical or accessibility reasons.
  1. Aftercare Responsibility
  • Clients are responsible for following the recommended aftercare instructions to achieve the best results and minimise risks.
  • Failure to adhere to aftercare advice may result in complications for which we are not liable.
  1. Contraindications and Refusal of Treatment
  • We reserve the right to refuse service if a treatment is deemed unsuitable due to health conditions, medication use, or other contraindications.
  • Clients should disclose any recent treatments, medical procedures, or medications that may affect their eligibility.
  1. Payments and Refunds
  • Payments for services and products must be made in full at the time of booking or on the day of the appointment.
  • We do not offer refunds on completed treatments or opened skincare products.
  • Refunds for pre-paid packages are only available in cases of medical contraindications confirmed by a doctor’s note or if the clinic is unable to provide the agreed-upon service.
  1. Product Exchange Policy
  • Unopened products may be exchanged within 14 days of purchase if returned in original condition.
  • Opened or used products are non-refundable due to hygiene reasons.
  1. Gift Vouchers and Promotions
  • Gift vouchers are valid for 12 months from the date of purchase and are non-refundable.
  • Promotional offers and discounts cannot be combined and are subject to availability.
  • We reserve the right to withdraw or amend promotions at any time.
  1. Membership and Loyalty Program Terms
  • Memberships and loyalty points are non-transferable and have no cash value.
  • Benefits and discounts are subject to change without prior notice.
  1. Liability and Disclaimer
  • We take all reasonable precautions to ensure the safety and effectiveness of our treatments; however, we are not liable for any adverse reactions or unsatisfactory results.
  • We do not accept liability for any loss or damage resulting from the use of our website or services.
  1. Digital Content and Online Courses
  • Access to online training materials is limited to registered users and must not be shared or duplicated.
  • Refunds for digital courses are only available within a specified period if no content has been accessed.
  1. Price Changes
  • We reserve the right to modify our prices at any time without prior notice.
  • Price changes will not affect bookings that have already been confirmed and paid for.
  • Any new bookings will be subject to the updated pricing.
  1. Changes to Terms and Conditions
  • We reserve the right to update or modify these terms at any time without prior notice.
  • Continued use of our website and services constitutes acceptance of any changes.
  1. Contact Information For any questions regarding these terms, please contact us at:

ProSkin Clinic & Health UK
2 Pullman Court, Great Western Road, Gloucester, GL1 3ND

01452 423844

enquiries@proskin-clinic.co.uk

www.proskin-clinic.co.uk

 

ProSkin Clinic & Health UK Ltd Data Privacy Policy

1. Introduction ProSkin Clinic & Health UK is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect We may collect and process the following types of personal data:

  • Personal Information: Name, contact details (email, phone number, address), and date of birth.
  • Medical and Treatment Information: Health history, skin concerns, and treatment records.
  • Payment Information: Billing details, transaction records (processed securely via third-party payment providers).
  • Technical Data: IP address, browser type, device information, and cookies for website analytics.
  • Communication Data: Any messages, emails, or inquiries sent to us.

3. How We Use Your Information Your personal data is used for the following purposes:

  • To provide and manage appointments, treatments, and customer support.
  • To process payments and manage financial transactions securely.
  • To send service-related communications, including appointment confirmations and follow-ups.
  • To improve our website, services, and customer experience.
  • To comply with legal obligations, including medical and health regulations.
  • To send marketing communications, special offers, or newsletters (with your consent).
  • To share relevant information with third-party lenders if you apply for financing options.

4. Sharing Your Information We do not sell or trade your personal data. However, we may share it with:

  • Service Providers: Third-party providers that assist in payment processing, IT support, and marketing.
  • Third-Party Lenders: If you apply for finance, we may share necessary personal and financial details with our partnered lenders to process your application.
  • Legal Authorities: When required by law or to protect our legal rights.
  • Medical Professionals: If required for your treatment and with your consent.

5. Data Security We implement strict security measures to protect your personal data from unauthorised access, alteration, or disclosure. However, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Retention of Your Data

  • We retain personal data for as long as necessary to provide our services and comply with legal obligations.
  • Medical records are stored securely in accordance with healthcare regulations.
  • Marketing data will be kept until you opt out or withdraw your consent.
  • Financial data shared with third-party lenders will be subject to their retention policies.

7. Your Rights Under data protection laws, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Erasure: Request the deletion of your personal data, where applicable.
  • Objection: Object to the use of your data for marketing purposes.
  • Data Portability: Request the transfer of your data to another service provider.

To exercise any of these rights, please contact us at the details below.

8. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience on our website. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services implies acceptance of these changes.

10. Contact Information If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

ProSkin Clinic & Health UK Ltd

2 Pullman Court

Great Western Road

Gloucester

GL1 3ND

01452423844

enquiries@proskin-clinic.co.uk

Medical Policy for Treatments

  1. Introduction ProSkin Clinic & Health UK is dedicated to providing safe and effective treatments. This Medical Policy outlines the guidelines for treatments, medical disclosures, contraindications, and responsibilities to ensure the highest standards of care and client safety.
  2. Medical Consultation and Disclosure
  • All clients must complete a medical history and consultation form before undergoing any treatment.
  • It is the client’s responsibility to disclose any medical conditions, allergies, medications, or previous treatments that may affect their suitability for treatment.
  • Failure to disclose relevant medical history may result in complications for which the clinic is not liable.
  1. Contraindications and Treatment Suitability
  • Treatments may not be suitable for individuals with certain medical conditions, including but not limited to:
    • Pregnancy or breastfeeding (for specific treatments)
    • Active infections or open wounds
    • Skin conditions such as eczema, psoriasis, or rosacea (depending on severity and treatment type)
    • Recent surgery or cosmetic procedures
    • Autoimmune diseases or conditions affecting healing
    • Use of certain medications, including Roaccutane, blood thinners, or steroids
  • If a treatment is deemed unsuitable, we reserve the right to refuse service or recommend an alternative.
  1. Patch Testing and Pre-Treatment Requirements
  • Some treatments require a patch test at least 24-48 hours before the appointment to check for potential allergic reactions.
  • Clients must follow all pre-treatment instructions provided to ensure the best results and minimise risks.
  1. Informed Consent
  • Clients must provide informed consent before receiving any treatment.
  • The risks, benefits, and expected outcomes will be explained during the consultation.
  • By signing the consent form, clients acknowledge that they understand the procedure and any associated risks.
  1. Treatment Results and Expectations
  • Results may vary based on individual skin type, medical history, and adherence to post-treatment care.
  • While we strive to achieve the best possible outcomes, no guarantees can be made regarding treatment results.
  • Multiple sessions may be required for optimal results, and clients will be advised accordingly.
  1. Post-Treatment Care and Responsibilities
  • Clients must adhere to all post-treatment care instructions to minimize risks and enhance results.
  • We are not responsible for adverse effects caused by failure to follow aftercare advice.
  • Clients should report any unusual side effects or concerns to the clinic as soon as possible.
  1. Infection Control and Hygiene Standards
  • All treatments are performed in a clean and sterile environment.
  • Single-use disposable equipment and medical-grade disinfectants are used where applicable.
  • Our staff follow strict hygiene protocols to ensure client safety.
  1. Emergency Situations and Medical Assistance
  • In the unlikely event of a severe reaction or medical emergency, clients are advised to seek immediate medical attention.
  • We provide post-treatment support and guidance but do not offer emergency medical care.
  1. Treatment Refusal and Termination
  • We reserve the right to refuse treatment if:
    • A client is deemed unsuitable due to medical contraindications.
    • A client fails to follow pre- or post-treatment instructions.
    • A client exhibits inappropriate behavior or breaches clinic policies.
  • In cases where treatment is terminated mid-course due to medical reasons, a partial refund or credit may be considered at the clinic’s discretion.
  1. Changes to This Policy
  • We may update this Medical Policy as necessary to reflect changes in medical standards or treatment protocols.
  • Clients will be informed of any significant updates that may impact their treatments.
  1. Contact Information For any medical concerns or enquiries regarding treatments, please contact us at:


ProSkin Clinic & Health UK
2 Pullman Court, Great Western Road, Gloucester, GL1 3ND

01452 423844

enquiries@proskin-clinic.co.uk

www.proskin-clinic.co.uk